Privacy Policy for Mags Custom Design

Effective Date: November 4, 2025

Introduction

Welcome to Mags Custom Design (“we,” “us,” or “our”). We are committed to protecting the privacy of our customers and visitors (“you”) to our website, www.magscustom.com (the “Site”).

This Privacy Policy explains what Personal Information we collect, how we use and share that information, and your rights and choices regarding your information. This policy applies to information we collect when you visit our Site, purchase our products (including custom laser engraving, custom apparel, and other personalized items), create an account, sign up for our mailing list, or otherwise interact with us.

By using our Site or services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We collect information in a few different ways:

A. Information You Provide to Us:

  • Order Information: When you make a purchase, we collect information necessary to process your order, such as your full name, billing address, shipping address, email address, and phone number.
  • Payment Information: Payment details (like credit card numbers) are collected and processed directly by our secure third-party payment processors. We do not store your full payment card information on our servers.
  • Account Information: If you create an account, we collect your name, email address, and a password.
  • Personalization & Design Information: To fulfill your custom orders, we collect the content you provide for personalization. This may include text, names, dates, logos, and digital images or designs.
  • Communications: When you contact us via our contact form, email, or phone, we collect your name, email address, phone number (if provided), and the contents of your message.
  • Mailing List: If you subscribe to our mailing list, we collect your email address.

B. Information We Collect Automatically:

  • Usage Information: We automatically collect information about your interaction with our Site, such as the pages you visit, the time you spend on those pages, the links you click, and your search queries.
  • Device Information: We collect information about the device you use to access our Site, including your IP address, browser type, operating system, and unique device identifiers.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity. Cookies help us remember your preferences (like items in your shopping cart) and understand how users interact with our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Fulfill Services: To process your transactions, fulfill your custom orders, and manage your “Personalized Store” if you are a business client.
  • To Communicate With You: To respond to your inquiries, send you order confirmations and shipping updates, and provide customer support.
  • For Marketing and Promotions: To send you our newsletter and information about sales, new products, and special offers, only if you have opted in. You may unsubscribe at any time.
  • To Improve Our Site: To analyze usage data to understand trends, improve the functionality and user experience of our Site, and develop new products.
  • For Security and Legal Compliance: To protect our Site and customers from fraud, to enforce our Terms & Conditions, and to comply with legal obligations.

3. How We Share Your Information

We do not sell your Personal Information. We only share your information with third parties in the following limited circumstances:

  • Third-Party Service Providers: We share information with companies that perform services on our behalf, such as:
    • Payment Processors (e.g., Stripe, PayPal) to securely handle your payments.
    • Shipping Carriers (e.g., USPS, UPS, FedEx) to deliver your orders.
    • Website & E-commerce Hosts (e.g., Shopify, WooCommerce, etc.) that power our Site.
    • Email Marketing Providers to manage our mailing list (if applicable).
  • Legal Requirements: We may disclose your information if required to do so by law, such as in response to a court order, subpoena, or other valid legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. A Note on Custom Designs & Logos

When you provide us with logos, images, or designs for a custom order, you grant us a limited license to use that content solely for the purpose of manufacturing and fulfilling your order. We respect your intellectual property and will not use your custom designs for any other purpose (such as in our marketing or gallery) without your explicit written permission.

5. Data Security

We implement commercially reasonable security measures, such as Secure Socket Layer (SSL) technology, to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights and Choices

You have several rights regarding your Personal Information:

  • Marketing Opt-Out: You can opt-out of receiving our marketing emails at any time by clicking the “unsubscribe” link in the footer of any marketing email.
  • Access and Update: If you have an account with us, you can log in to review and update your information.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies, but this may affect the functionality of our Site (such as your shopping cart).
  • Correction and Deletion: You may request to correct, update, or delete your Personal Information by contacting us using the details below. We will respond to your request within a reasonable timeframe.

7. Children’s Privacy

Our Site is not intended for or directed at children under the age of 13. We do not knowingly collect Personal Information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the new policy on this page and update the “Effective Date” at the top. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Mags Custom Design 22 West Main Street #44 Frewsburg, NY 14738 Phone: +1 (716) 241-8413 Email: privacy@magscustom.com